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(Logo, Community HealthChoices)


Rollout of the Southeast region is underway for Community HealthChoices (CHC).  Pre-transition notices are being sent this week to people eligible for CHC in Bucks, Chester, Delaware, Montgomery and Philadelphia counties. If you receive questions from eligible enrollees, you can encourage them to visit for more information or to enroll in information sessions. Please note that information sessions are intended for potential enrollees, and providers may attend only if they are not taking a spot from a potential enrollee.  Also, you will find a copy of the notices and all CHC participant communications at


Additionally, attached is the CHC Complaints and Grievances Fact Sheet. CHC offers protections for participants who disagree with a CHC managed care organization (CHC-MCO) decision to deny or decrease a service, or approve a service or item that differs from what was requested. Participants also have protections if they are dissatisfied with their CHC-MCO. For more information, please read the attached fact sheet.


CONTACT:  If you have any questions, please visit or submit comments electronically to [log in to unmask].



A listserv has been established for ongoing updates on the CHC program. It is titled OLTL-COMMUNITY-HEALTHCHOICES, please visit the ListServ Archives page at to update or register your email address.


Please share this email with other members of your organization as appropriate. Also, it is imperative that you notify the Office of Long-Term Living for changes that would affect your provider file, such as addresses and telephone numbers. Mail to/pay to addresses, email addresses, and phone numbers may be updated electronically through ePEAP, which can be accessed through the PROMISe™ provider portal. For any other provider file changes please notify the Bureau of Quality and Provider Management Enrollment and Certification Section at 1-800-932-0939 Option #1.

To ensure you receive email communications distributed from the Office of Long-Term Living, please visit the ListServ Archives page at to update or register your email address.


NOTICE: This confidential message/attachment contains information intended for a specific individual(s) and purpose. Any inappropriate use, distribution or copying is strictly prohibited. If received in error, notify the sender and immediately delete the message.