(Community HealthChoices Logo)



TO:  Home and Community-Based Service Providers, Nursing Facilities, Service Coordination Entities and Physical Health Providers


PURPOSE:  To announce the availability of additional Provider Frequently Asked Questions (FAQ) documents


The Department of Human Services’ Office of Long-Term Living (OLTL) has conducted Community HealthChoices (CHC) stakeholder events including Third Thursday webinars and onsite sessions.  As a result of these events, the Department continues to receive new questions surrounding CHC. As the Department receives new questions, OLTL will continue to add them to the FAQ pages located on the CHC website. 


Most recently added to the website is a list of FAQs regarding Incident Management within CHC. This document covers a range of questions such as: how a critical incident is defined, and how managed care organizations will manage critical incident reports. In addition, answers were updated on three FAQ documents currently on the provider side. Those documents are: Benefits Questions, Continuity of Care Questions, and Organized Health Care Delivery System Questions.


The FAQ documents can be viewed here:


Provider FAQs




CONTACT:  If you have any questions, please visit www.HealthChoices.pa.gov or submit comments electronically to [log in to unmask].


A listserv has been established for ongoing updates on the CHC program. It is titled OLTL-COMMUNITY-HEALTHCHOICES, please visit the ListServ Archives page at http://listserv.dpw.state.pa.us to update or register your email address.


Please share this email with other members of your organization as appropriate. Also, it is imperative that you notify the Office of Long-Term Living for changes that would affect your provider file, such as addresses and telephone numbers. Mail to/pay to addresses, email addresses, and phone numbers may be updated electronically through ePEAP, which can be accessed through the PROMISe™ provider portal. For any other provider file changes please notify the Bureau of Quality and Provider Management Enrollment and Certification Section at 1-800-932-0939 Option #1.

To ensure you receive email communications distributed from the Office of Long-Term Living, please visit the ListServ Archives page at http://listserv.dpw.state.pa.us to update or register your email address.





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