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To:  Office of Long-Term Living (OLTL) Home and Community-Based Service Providers

With the onset of Community HealthChoices (CHC), our Managed Care Organizations (MCOs) are in the process of establishing a strong provider network to support the program. In order to ensure network adequacy, the Department is gathering information to establish a baseline of the number of full time equivalents (FTEs) that are potentially needed to continue to provide services and meet the needs of the participants. Due to this requirement, the CHC MCOs will be asking providers for this information during a provider’s initial enrollment with an MCO and on an ongoing basis. The OLTL appreciates your continued cooperation in ensuring a smooth transition for our participants into the CHC program.  If you have questions, please contact the OLTL Bureau of Quality and Provider Management, Enrollment and Certification Section at (717) 772-2570.


A listserv has been established for ongoing updates on the CHC program. It is titled OLTL-COMMUNITY-HEALTHCHOICES, please visit the ListServ Archives page at to update or register your email address.


Please share this email with other members of your organization as appropriate. Also, it is imperative that you notify the Office of Long-Term Living for changes that would affect your provider file, such as addresses and telephone numbers. Mail to/pay to addresses, email addresses, and phone numbers may be updated electronically through ePEAP, which can be accessed through the PROMISe™ provider portal. For any other provider file changes please notify the Bureau of Quality and Provider Management Enrollment and Certification Section at 1-800-932-0939 Option #1.

To ensure you receive email communications distributed from the Office of Long-Term Living, please visit the ListServ Archives page at to update or register your email address.

NOTICE: This confidential message/attachment contains information intended for a specific individual(s) and purpose. Any inappropriate use, distribution or copying is strictly prohibited. If received in error, notify the sender and immediately delete the message.