Direct Service Providers Adherence to Individual Service Plans Over National or Religious Holidays



This is a reminder to Direct Service Providers (DSPs) of their responsibility to provide authorized services as prescribed in the waiver participant’s Individual Service Plan (ISP) per  Pennsylvania Code Chapter 52 52.14 (relating to ongoing responsibilities of providers), subsection (q), which states that “A provider shall implement and provide services to the participant in the type, scope, amount, duration and frequency as specified in the service plan." This includes the implementation and provision of services in a participant’s ISP over national or religious holidays. 



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Please share this email with other members of your organization as appropriate.  Also, it is imperative that you notify the Office of Long-Term Living for changes that would affect your provider file, such as addresses and telephone numbers.  Mail to/pay to addresses, email addresses, and phone numbers may be updated electronically through ePEAP, which can be accessed through the PROMISe™ provider portal.  For any other provider file changes please notify the Bureau of Quality and Provider Management Enrollment and Certification Section at 1-800-932-0939 Option #1. 


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