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Office of Long-Term Living Provider Alert


Due to unforeseen technical issues, the Office of Long Term Living’s (OLTL) Provider Inquiry line 1-800-932-0939 remains unavailable as of today 12/1/14. Business partners are currently working to resolve the issue. Should your agency need immediate billing assistance during the outage,  please contact the OLTL Provider Operations resource account at [log in to unmask].




Please share this email with other members of your organization as appropriate.  Also, it is imperative that you notify the Office of Long-Term Living for changes that would affect your provider file, such as addresses and telephone numbers.  Mail to/pay to addresses, email addresses and phone numbers can be updated electronically immediately through ePEAP which can be accessed through the PROMISe provider portal. For any other provider file changes please notify the Bureau of Quality and Provider Management Enrollment and Certification Section at 1-800-932-0939 Option #1. 


To ensure you receive email communications distributed from the Office of Long-Term Living, please visit the NEW ListServ Archives page at  to update or register your email address.

NOTICE: This confidential message/attachment contains information intended for a specific individual(s) and purpose. Any inappropriate use, distribution or copying is strictly prohibited. If received in error, notify the sender and immediately delete the message.